STANDARD TERMS AND CONDITIONS OF SALE

Effective Date: August 12, 2026
Entity: Krushirang LLP ("Company", "We", "Us", or "Our")
Please read these Terms and Conditions ("Terms") carefully before purchasing any products or using our website/mobile application. By placing an order with us, you agree to be bound by these Terms.
1. GENERAL CONDITIONS
1.1. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
1.2. We reserve the right to refuse service or orders to anyone for any reason at any time.
1.3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products, packaging, text, images, or branding without prior written permission from Krushirang LLP.
2. PRODUCTS AND NATURAL VARIATION
2.1. All our products (including Ghee, Laddus, Chivda, Pickles, and Powders) are handcrafted and made from natural produce without unwholesome additives or artificial preservatives.
2.2. Natural Variation: Because our food is made in traditional batches using natural ingredients, slight variations in taste, texture, color, shape, or aroma may occur between batches. These natural variations do not constitute a defect or quality issue.
2.3. We have made every effort to display product colors and packaging as accurately as possible on our website. However, we cannot guarantee that your device's display will be completely accurate.
3. PRICING AND ORDER ACCEPTANCE
3.1. All prices displayed on the website are subject to change without prior notice. Prices are inclusive/exclusive of applicable taxes as indicated at checkout.
3.2. We reserve the right to modify or discontinue any product or service at any time without prior notice.
3.3. Order Acceptance: Receiving an order confirmation email does not signify our final acceptance of your order. We reserve the right to cancel or limit quantity on any order for reasons including product unavailability, pricing errors, or suspicion of fraudulent activity.
3.4. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, unauthorized resellers, or distributors.
4. SHIPPING, DELIVERY, AND SUBSCRIPTIONS
4.1. Accuracy of Information: Customers are responsible for providing complete and correct shipping details (including full address, postal code, and active phone number). We are not responsible for non-delivery or delayed delivery resulting from incorrect or incomplete addresses provided by the customer.
4.2. Dispatch & Timelines: Standard orders are typically dispatched within 2 to 4 working days. Delivery timelines are estimates provided by third-party logistics partners and may be subject to delays beyond our control (e.g., weather, strikes, regional restrictions).
4.3. Pre-Booking / Subscriptions: For on-demand or pre-booked items (such as festive boxes), production begins after order placement. Schedules for delivery modifications or cancellations must be communicated strictly before the cut-off times specified on the website.
4.4. Failed Deliveries: If a delivery attempt fails due to customer unavailability, wrong address, or refusal to accept the package, the customer remains liable for the order charges, and no redelivery fee/refund will be born by the Company.
5. CANCELLATIONS, RETURNS, AND REFUNDS
5.1. Food Product Policy: Due to food safety and hygiene regulations, perishable and consumable food products once dispatched cannot be returned or exchanged.
5.2. Cancellations: Orders may be cancelled prior to dispatch by contacting customer support within the designated cancellation window (e.g., within 6 hours of placing the order). Once an order is dispatched, it cannot be cancelled.
5.3. Damaged, Defective, or Wrong Items:If you receive a product that is damaged in transit, spoiled upon delivery, or incorrect, you must inform us within 48 hours of delivery via email at krushirang1@gmail.com.Claims must be accompanied by your order number and clear photos/videos of the outer packaging and damaged item.Upon verification, we will issue a replacement or refund at our sole discretion.
5.4. Refund Processing: Approved refunds will be processed via the original payment method or bank transfer within 7 to 14 business days.
6. CUSTOMS, DUTIES, AND INTERNATIONAL SALES
6.1. For orders shipped outside India, all international shipments are fulfilled on a Delivered Duty Unpaid (DDU) basis unless specified otherwise.
6.2. The recipient/customer is considered the Importer of Record and is solely responsible for paying any import duties, tariffs, VAT/GST, and local customs clearing fees levied by the destination country.
6.3. We are not responsible for packages delayed, confiscated, or returned due to customs regulations or non-payment of duty by the recipient.
7. LIMITATION OF LIABILITY
7.1. To the fullest extent permitted by applicable law, Krushirang LLP, its partners, members, employees, and artisans shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website.
7.2. Allergen Disclaimer: Our products are processed in facilities that handle nuts, seeds, wheat, and dairy. Customers with severe food allergies must review ingredients carefully before consumption.
8. INTELLECTUAL PROPERTY
All content on this website—including logos, product names, text, graphics, and product photographs—is the exclusive property of Krushirang LLP and is protected under Indian intellectual property laws. Unauthorized commercial reproduction or usage is strictly prohibited.
9. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Maharashtra, India.
10. CONTACT INFORMATION
For questions or concerns regarding these Terms of Sale, please contact us:
Company Name: Krushirang LLP (Brand: Babow)
Email: krushirang1@gmail.com
Support Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST