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Return, Refund, and Cancellation Policy


At Babow, a vertical of Krushirang LLP and a Team Krishirang initiative, we take immense pride in the authenticity, nutrition, and quality of our traditional Maharashtrian foods. Every product is crafted meticulously in immaculate, sanitized spaces for maximum safety.

Because we deal with consumable and perishable food items, our return policy is different from companies selling non-food goods. Our primary priority is the health and safety of all our customers.

Please read this policy carefully before placing an order. By purchasing from 'Babow', you agree to the terms outlined below.

1. General Policy for Food Products

All food products sold on the Babow website are non-returnable and non-exchangeable.

We cannot accept returns of food items under any circumstances once they have left our facility. This strict policy ensures that the food we deliver to every customer has never been compromised or tampered with, maintaining our commitment to hygiene and quality.

2. Exceptions: Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. While we take extreme care in packaging, accidents can happen during transit.

You are eligible for a replacement or a full refund only in the following specific circumstances:

  1. Damaged in Transit: The product packaging is significantly damaged (e.g., broken glass jar, torn pouch) upon delivery, compromising the food inside.

  2. Incorrect Item Received: You received a product different from what you ordered (e.g., you ordered Flaxseed Powder but received Homemade Pickle).

  3. Defective Product: The product is defective upon opening (e.g., evident spoilage, presence of a foreign object), despite being within its shelf life and stored correctly.

How to Report an Issue (The Resolution Process)

If your situation falls under one of the exceptions listed above, you must follow this process to receive a resolution:

  • Timeline: You must contact Babow Customer Service within [48 Hours] of the delivery time stamped by the courier. Reports made after this window will not be eligible for resolution.

  • Contact Channel: Email us at krushirang1@gmail..com.

  • Required Information: Your email must include:

    1. Your full name and Order Number.

    2. Clear, high-resolution photographs of:

      • The outer shipping box.

      • The damaged/incorrect product.

      • The product label showing the batch number and expiry date.

  • Our Action: Upon receipt of complete information, our quality team will review your claim within [3 to 5] business days. If verified, we will, at our discretion, either:

    • Ship a replacement of the same item at no additional cost to you.

    • Issue a full refund for the value of the damaged/incorrect product.

(Note: We may request you to safely discard the damaged/incorrect product. Do not attempt to consume spoilage or food from broken packaging.)

3. Circumstances Not Eligible for Refund or Replacement

Babow cannot offer refunds, replacements, or accept returns for situations that are outside of our direct control, including but not limited to:

  • Taste Preference: We do not offer refunds if you simply do not like the taste of a traditional recipe. Our recipes are co-created with skilled Sugaran women for authentic taste, which may vary from commercial alternatives.

  • Incorrect Storage: Spoilage occurring because the product was stored incorrectly after opening (e.g., not refrigerating a pickle, leaving laddus exposed to moisture).

  • Shipping Errors (Domestic/International): Orders that are lost, stolen, or undeliverable due to:

    • Incorrect address provided by the customer.

    • Customer unavailability to receive the package after multiple attempts.

    • Package refusal by the recipient (including international refusal to pay customs/duties).

  • Slight Cosmetic Variations: Small variations in color, texture, or shape, which are natural for handmade, traditional products using natural ingredients.

4. Refund Payment Process

If your claim is approved and a refund is issued:

  • Original Payment Method: The refund will be credited back to the original method of payment (credit card, debit card, net banking, UPI, etc.) used to place the order.

  • Timeline: Refunds generally appear in your account within [7 to 10] business days, depending on your bank or card issuer's processing times. 'Babow' cannot expedite this banking process.

  • COD Orders: For orders paid via Cash on Delivery, we will request your bank account details or UPI ID to process the refund via bank transfer.

5. Cancellation Policy

  • Before Dispatch: You may cancel your order at no cost within [6 hours] of placing it, provided it has not already been dispatched. Contact us immediately at orders@babow.com with "CANCELLATION: Order #[YourOrderNumber]" in the subject line.

  • After Dispatch: Once an order is handed over to our courier partner, it cannot be cancelled.

6. Modifications

Krushirang LLP reserves the right to amend this Return and Refund Policy at any time, without prior notice. Any changes will be posted on this page and will apply to orders placed after the modification date.

7. Customer Service Contact

If you have any questions about our Return Policy or need to report an issue with your order, please reach out to Team 'Babow':

  • Legal Entity: Krushirang LLP

  • Brand: Babow

  • Email: krushirang1@gmail..com

  • Support Hours: Monday-Saturday, 10:00 AM – 5:00 PM IST