Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.At Babow (a vertical of Krushirang LLP), we are dedicated to bridging the gap between modern nutrition and authentic, wholesome traditional food rooted in rural Maharashtra. Just as we prioritize quality and hygiene in our kitchens, we take equal care to ensure your orders are packed securely and delivered to you fresh and on time.

This Shipping Policy outlines our procedures and rules regarding domestic and international shipments. By placing an order with us, you agree to the terms listed below.

1. Important Shipping Notes (General)

To ensure the best possible service, please note the following:

• Shipping Address: Customers are responsible for providing the complete and accurate delivery address, including pincode/zip code and a valid telephone/mobile number. We cannot ship to P.O. Box addresses.

• Failed Deliveries: If a delivery attempt fails due to incorrect customer details, customer unavailability, or refusal to accept the parcel, the customer will be responsible for the cost of re-shipping.

• Order Tracking: Once your order is dispatched, you will receive a confirmation email and/or SMS containing the carrier and a tracking number so you can follow your order's journey.

2. Domestic Shipping Policy (Within India)

We cover most major locations across India through our reliable courier partners.

Processing & Transit Times

• Order Processing: Domestic orders are generally processed and prepared for dispatch within [2 to 3] business days. Orders are not processed or shipped on Sundays or National Holidays.

• Transit Time: After dispatch, the average delivery time varies by region:

  • Within Maharashtra: 3 to 5 business days.

  • Major Metro Cities: 4 to 7 business days.

  • Rest of India (Tier 2/3 and rural): 6 to 10 business days.

(Note: Delivery to distant regions, like Northeast India or J&K, may take slightly longer.)

Shipping Charges

Shipping charges for domestic orders are calculated based on the total weight of the products and the delivery destination. The final shipping cost will be displayed at the checkout before you complete payment.

We periodically offer Free Shipping promotions. If your order qualifies based on the minimum purchase amount specified on our homepage, the shipping charge will automatically be removed at the final checkout stage.

3. International Shipping Policy (Outside India)

'Babow' is proud to be a Team Krishirang initiative delivering Maharashtrian delicacies from India to the world. International orders require different processing and are subject to specific regional regulations.

Processing & Transit Times

• Order Processing: Due to additional documentation and specific international packaging requirements (e.g., for perishable laddus or dry chivda), international orders are processed within [4 to 7] business days.

• Transit Time: Delivery timelines vary significantly based on the country of destination and the specific custom clearance procedures. Our typical delivery window is [10 to 20] business days after dispatch.

Shipping Charges

International shipping rates are based on the combined weight of the items in your cart and the destination zone. You will see the specific shipping cost for your country calculated during the checkout process before payment.

Customs, Duties, & Taxes (International Orders Only)

This is the most critical aspect of international ordering. Please read carefully:

• Recipient is Importer: For all international orders, the person receiving the shipment is considered the Importer of Record.

• DDU (Delivered Duty Unpaid): All 'Babow' international orders are shipped on a DDU basis. This means the price you pay 'Babow' on our website is for the product and the transportation costs only.

• Additional Charges: The destination country may apply:

  1. Import Duties/Tariffs: Taxes imposed by the receiving country on imported goods.

  2. VAT/GST: Value Added Tax or Goods and Services Tax.

  3. Brokerage/Handling Fees: Charged by the courier for clearing the shipment through customs.

• Customer Responsibility: 'Babow' (Krushirang LLP) has NO control over these charges, nor can we estimate the cost. All such additional charges are the sole responsibility of the customer. We cannot issue refunds or accept returns for orders refused by the customer due to unexpected customs charges.

4. Damaged, Lost, or Stolen Shipments

'Babow' takes extreme care in packing (e.g., in immaculate, sanitized spaces for maximum safety), but we cannot control the actions of independent couriers.

• Damaged Goods: If your parcel arrives in a significantly damaged condition, do not accept the delivery if possible. If you must accept, take clear photos of the damaged packaging before opening, and photos of the damaged goods inside. Contact 'Babow' customer support within [48 hours] of receipt with your order number and the photos. We will initiate a claim with the courier and resolve the issue by providing a replacement or refund (case-by-case).

• Lost Shipments: If your order hasn't arrived within the specified timeframe and the tracking status hasn't updated for several days, please contact us. We will open an investigation with the shipping carrier. Once confirmed as lost, we will offer a replacement or a full refund.

5. Modifications

Krushirang LLP reserves the right to modify this Shipping Policy at any time, without prior notice. Any changes will be posted on this page and will apply to orders placed after the modification date.

6. Contact Information

If you have questions about your shipment, shipping charges, or specific delivery restrictions, please contact our 'Babow' Customer Service team:

• Entity Name: Krushirang LLP

• Email: krushirang1@gmail.com

• Support Hours: Monday-Saturday, 10:00 AM – 5:00 PM IST]